Helping the world's largest organizations safely refactor their operations to unlock new growth.

About us

Refactor works closely with large organizations across healthcare, retail, and logistics to safely tackle their most ambitious AI use-cases in record time. We build autonomous systems that can call, click, and navigate legacy software systems. We have worked with companies serving tens of millions of customers and with $50B+ annual revenue.

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Industries

We build AI agents that transform retail operations. From catalog automation to customer experience, we deliver complete solutions tailored to your business.

Automating manual catalog operations

Motivation

Large retail catalogs with hundreds of thousands of SKUs require extensive manual effort to maintain. Onboarding new products is time-consuming as vendors deliver data in different formats (spreadsheets, PDFs, unstructured text), often with inconsistent or missing specifications.

Solution Space

Deploy an AI agent that automatically extracts and onboards products from vendor data sources, normalizing attribute names, enriching missing specifications from verified sources, and automating vendor communications when data is incomplete.

KPIs

• Decrease time to onboard new products
• Reduced manual vendor follow-ups
• Improved data quality

Digital e-commerce product expert

Motivation

In-store product experts are a key differentiator, but customers increasingly begin their shopping journey online. Replicating the expert experience digitally bridges the gap between physical and online channels, ensuring trusted advice is available wherever customers shop.

Solution Space

Deploy a multilingual conversational AI shopping assistant that guides customers through product discovery, comparisons, and recommendations. Integrating tutorials, guides, and personalized advice in real time, customers interact through natural language (chat or voice) for a trustworthy online experience.

KPIs

• Improve e-commerce conversion rate
• Increase average order value
• Maintain high NPS for the experience

Proactive account management

Motivation

Commercial and professional customers expect concierge-level service, including awareness of their needs and timely purchasing recommendations.

Solution Space

Deploy an AI agent that analyzes purchasing history and account interactions to initiate timely, personalized conversations with commercial accounts via text or phone for cross-selling opportunities.

KPIs

• Improve revenue per commercial account

Refactor's end-to-end AI orchestration platform redefines RCM workflows. Our AI agents make every call, navigate every portal, and analyze every denial—reliably and in parallel.

AI denial management

Motivation

Healthcare organizations struggle with increasing denial rates, manual research processes across multiple systems, and complex workflows requiring deep domain expertise. Staff spend hours per claim researching portals, ERA/835 files, EHR systems, and payer policies to understand denial reasons and determine next actions.

Solution Space

Deploy AI agents that ingest data from payer portals, ERA/835, EHR (FHIR, read-only), and payer policies to thoroughly research each denial and take complex actions with a full audit trail.

KPIs

• Reduce denial resolution time
• Increase clean claim rate
• Improve days in A/R
• Reduce manual research hours per claim

Calling payers for RCM teams

Motivation

Revenue cycle teams must make calls to payers across every stage—from pre-service eligibility verification and prior authorization to post-service denial follow-up and patient collections. Manual calls are time-consuming, inconsistent, and difficult to scale. Complex calls requiring multiple transfers and 45+ minute durations strain staff resources while limiting throughput. There's never enough time to call on every account.

Solution Space

Deploy AI phone agents that reliably make any payer or patient call on autopilot, handling 45+ minute calls with multiple transfers and complex decision trees. AI agents cover the full revenue cycle: verifying eligibility and benefits, calling to understand prior auth requirements for specific drugs and procedures, following up on claims missing ERAs or needing additional clarification, confirming receipt of medical records, and handling both inbound billing questions and outbound patient collections with empathetic communication. Run calls in parallel at scale while maintaining complete audit trails.

KPIs

• Eliminate human cost of calling
• Improve speed of revenue collection
• Improve collection percentage